FREQUENTLY ASKED QUESTIONS
Just contact us using the contact button on the site, and we’ll rearrange a new time or date for you, or cancel your reservation in accordance to our cancelation policy (see below). No worries!
If there is bad weather, we cannot do the Birdie Experience. In case of cancelation due to bad weather, you can chose either to be fully refunded, or to reschedule the Experience for a different time. It’s up to you!
We try to be as flexible as possible. Still, our cancelation policy is as follows:
Up to 24h beforehand: 100% refund.
Between 24h and 12h beforehand: 50% refund.
Less than 12h beforehand or no-show: sorry, no refund.
We will contact you to either cancel/reschedule your filming experience whenever the weather forecast is uncertain. Don’t worry: you will never be charged if you filming session gets canceled for reasons outside your control like a rainy day.
It should be ok. Still, we kindly ask you to send us a message telling us you’re late. You can use the contact button on this website, or simply DM us on Instagram.
If you have any requests, please describe them on the notes section when making a reservation. As this is part of the Birdie Experience, we can promise to write your custom message down on our blackboards (as long as it fits!). We also really strive to comply with any other requests you might have, but we can’t make any promises 😊 Forgot to make a request? Just contact us after the fact. No problem!
Of course! Use the contact buttons to reach us directly, or just email us at firstname.lastname@example.org.
Absolutely! This is a 100% outdoor activity, in which we take all the health and safety measures: we always wear masks, we use alcohol gel to sanitize our hands and equipment everytime we interact with a customer and every 30 minutes, and of course we keep our social distancing. Besides, we accept contactless payments, so you don’t need to deal with cash.